I was so impressed when I went to the INS a couple of weeks ago to have my fingerprints taken. The facility was clean, uncrowded, personnel so polite and, really, lovely...There was an older woman there from one of the French African countries. She would not cooperate with them in any way, perhaps didn't understand what was asked of her, but they were patient and humorous with her. All good. All systems go...But...The one other immigrant I spoke with - a Polish lady - said she was there to have her fingerprints re-taken. They hadn't done a satisfactory job the first time round....Well, yesterday there was another letter for me from Homeland Security...Guess what? My fingerprints were unacceptable...So I have to go one hundred miles to have them done again under penalty of having my case voided. Sigh! Yes, they were nice...But, why oh why can't they do their job right the first time round? I will say no more, except for one interesting little tidbit the technician I dealt with last time told me: Apparently many older people have virtually no fingerprints left - have been worn right down with the years...Who would a thunk it?